Returns & Refund Policy
Not the right fit? Here’s everything you need to know — the quick facts up top, and the full step-by-step when you need it. Applies to consumer purchases on smkhelmets-us.com.
The policy at a glance
Return window
15 days from the day you receive your item
Before you ship back
An RMA number is required — request one first
Size exchanges
You ship it back; we cover shipping the new size to you
Restocking fee
15% — waived on size exchanges & defects
Refund method
Back to your original payment method
Refund timing
Up to 14 business days after inspection
The details — tap a section to open
How to start a return or exchange
Email Info@bikerz-us.com and include:
- Your name and order number
- The item you’d like to return or exchange
- The reason for the return or exchange
Please wait for your Return Merchandise Authorization (RMA) number before shipping anything back. It can take up to 5 business days for our Customer Service team to process your request. Items sent back without prior authorization may be refused.
Item condition requirements
To be eligible, your item must come back complete and in new, unused condition, including:
- The retail box / packaging and the helmet bag
- Chin tags and all shield clings, with the original tags attached
- Any extra items included — Pinlock inserts, and (for the Patriot) the clear drop-down sunshield and speaker pockets
Please don’t ship the helmet back in the retail helmet box — place that box inside a separate shipping carton to protect it.
What can’t be returned
- A helmet that has been used
- A helmet altered with paint or stickers
- A helmet that has been dropped or damaged through negligence
- Final-sale / clearance items and gift cards
Returns that arrive without prior authorization, without tags attached, or missing required components may be refused or refunded at SMK’s discretion.
Shipping your return
Once you have your RMA number:
- Print the return authorization and place it inside the shipping box
- Write the RMA number on the outside of the box, next to the return shipping label
- If you’re paying for return shipping, email the tracking number to Customer Service once the item is on its way
Who pays for return shipping
SMK covers return shipping when:
- The item has an unrepairable manufacturing defect — this excludes shields, shield mounts and liners, which are replaceable parts covered under warranty if deemed appropriate by Customer Service
You cover return shipping when:
- You’re not satisfied with your purchase
- You ordered the wrong item for your helmet
- Size exchange — you pay to send the item back, and we pay to ship the correct size to you
Refunds & timing
Once your item is received and inspected at our Returns Processing Center, your refund is issued to your original payment method. Depending on your card company, it can take up to 14 business days for the credit to post. If it’s been longer than that, please reach back out to Customer Service.
A 15% restocking fee is deducted from the refund on consumer returns. This fee is waived for size exchanges and for items returned due to a manufacturing defect or our error.
Contact us
Our Customer Service team is here to help with any return or exchange.
- Email: Info@bikerz-us.com
- Phone: 1-888-322-2992